Privacy Policy
Dubai Dune Safaris respects your privacy and is committed to protecting the personal information you provide when you use our website or contact us about our services.
This Privacy Policy explains how Dubai Dune Safaris, operated by Muhammad Abu Bakar Tourism LLC, collects, uses and shares personal information when you visit dubaidunesafaris.com, make an enquiry, request a booking, or use our services.
We use personal information primarily to communicate with you, arrange and operate your booking, provide the requested service, and coordinate the service with the relevant driver or third-party supplier when necessary.
We do not sell your personal information.
1. Who We Are
The website dubaidunesafaris.com operates under the customer-facing brand Dubai Dune Safaris and is operated by:
Muhammad Abu Bakar Tourism LLC
Dubai, United Arab Emirates
In this Privacy Policy, “we”, “us” and “our” refer to Dubai Dune Safaris and Muhammad Abu Bakar Tourism LLC, as applicable.
For privacy-related questions or requests, you can contact us using the details at the end of this policy.
2. Information We Collect
We collect information that you provide when you enquire about, book or use our services.
Depending on your enquiry or booking, this may include:
- Name
- Email address
- Phone number
- WhatsApp number
- Travel or booking date
- Number of adults and children
- Selected tour or activity
- Pickup or drop-off information
- Booking details
- Special requests or requirements that you provide to us
- Information contained in your communications with us
We only request information that is relevant to handling your enquiry or providing the service you request.
3. How We Use Your Information
We use your information to operate and manage your enquiry or booking.
This may include:
- Responding to your enquiries
- Communicating with you about your requested tour or activity
- Confirming and managing bookings
- Arranging pickup and drop-off
- Providing booking details to the relevant driver when necessary
- Sharing necessary booking information with a third-party supplier when required to provide the booked service
- Sending booking confirmations and service-related information
- Responding to questions or requests about an existing booking
- Processing payments where applicable
- Managing cash or card payments for your booking
- Maintaining records related to bookings and transactions
- Handling customer-service issues related to your booking
- Complying with applicable legal requirements
We do not use your personal information for unrelated purposes.
4. Sharing Information With Drivers and Service Providers
To operate a booking, it may be necessary to share relevant customer information with the driver assigned to the booking or with the third-party supplier providing the relevant activity or service.
For example, information such as your:
- Name
- Contact number
- Pickup location
- Booking date
- Number of travelers
- Relevant tour details
may be shared when necessary to arrange and provide your booked experience.
We only share information that is reasonably necessary for the relevant booking or service.
We do not sell or rent your personal information to third parties.
5. Payments
We may provide several ways to pay for a booking.
Card Payment Through the Website
Where available, you may make a card payment through our website.
Payment information entered during an online card transaction may be processed by the payment service used for that transaction.
We do not state that we store complete card details unless our payment system actually stores such information.
Payment Link
Depending on the booking, we may send a payment link to you through email or WhatsApp so that you can complete payment.
The payment link may direct you to the relevant payment service or payment page.
Cash at Pickup
Some bookings may be confirmed without advance payment.
Where applicable, payment may be collected in cash at the time of pickup.
Card Machine
Where available, payment may also be made using a card machine during pickup or service.
Additional charges may apply to certain card-machine transactions where applicable. Any applicable charge will be communicated to you before payment.
6. Payment Information
We offer several payment methods, including card payments through our website, payment links sent by email or WhatsApp, cash payment at pickup for eligible bookings, and card-machine payments at pickup.
Depending on the payment method used, payment and transaction information may be processed by our payment service providers, including Stripe, Network, Ziina, and Nomod. These providers may process payment information in accordance with their own privacy policies and terms.
We do not sell your payment information or use it for purposes unrelated to processing and managing your booking or payment.
We do not state that we store or have access to your full card details unless this is specifically applicable to our payment setup.
7. WhatsApp, Email and Other Communications
You may contact us through WhatsApp, email, phone or other communication methods provided on our website.
When you contact us, we may retain the information contained in the conversation where it is necessary to respond to your enquiry, manage your booking or provide the requested service.
If you communicate with us through a third-party service such as WhatsApp, that service may also process your information under its own privacy policy and terms.
We recommend that you do not send unnecessary sensitive information through WhatsApp, email or other ordinary communication channels.
8. Information We Do Not Sell
We do not sell, rent or trade your personal information to third parties.
We use the information you provide primarily to:
- Respond to your enquiry
- Operate and manage your booking
- Provide the service you requested
- Coordinate with the relevant driver or supplier
- Process payments where applicable
- Communicate with you about your booking or service
Where information must be shared with a driver, supplier or service provider to operate your booking, we share only the information reasonably necessary for that purpose.
9. Cookies and Technical Information
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our website. We collect non-personal data such as:
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source
• IP address (anonymised where possible)
This data is used to analyse website performance, improve our content and services, and deliver a more relevant experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
These may include websites or services used for communication, payment or other purposes.
When you use a third-party service, that service may collect and process information under its own privacy policy and terms.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
11. Data Retention
We retain customer information for as long as reasonably necessary to operate bookings, respond to enquiries, maintain relevant business records, handle customer-service matters and meet applicable legal or business requirements.
The period for which information is retained may depend on the nature of the enquiry or booking and the reason the information was collected.
When information is no longer required, it may be deleted or securely disposed of where appropriate.
12. Security of Your Information
We take reasonable measures to protect the personal information we handle from unauthorized access, misuse, loss or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
For your own security, please avoid sending unnecessary sensitive information through email, WhatsApp, website forms or other ordinary communication channels.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to the personal information we hold about you.
These may include the ability to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of personal information where applicable
- Ask questions about how your information is being used
- Raise a concern about the handling of your personal information
Some requests may be subject to applicable legal or business requirements.
To make a privacy-related request, contact us using the information provided below.
14. Children's Information
Our services may be booked for groups that include children.
Where information about a child is required for a booking, it should be provided by a parent, guardian or responsible adult where appropriate.
We do not knowingly request unnecessary personal information from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, payment arrangements or privacy practices change, or when changes are required by applicable law.
When we update the policy, we will change the Last Updated date shown at the top of this page.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle information related to your booking, please contact us.
Dubai Dune Safaris
Operated by Muhammad Abu Bakar Tourism LLC
Dubai, United Arab Emirates
Email: [email protected]
Phone: +971501454270
WhatsApp: +971501454270
Contact Us: https://dubaidunesafaris.com/contact-us/
17. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates.
Where applicable, matters relating to this Privacy Policy shall be subject to the laws of the United Arab Emirates and the applicable jurisdiction in Dubai, United Arab Emirates.
Our Privacy Commitment
We collect and use customer information because it is necessary to communicate with you and operate the services you request.
We do not sell your personal information.
Where information needs to be shared with a driver or third-party supplier, we do so because it is necessary to arrange or provide your booking.
We aim to keep the information we collect relevant to the service you request and to handle it responsibly.