Terms and Conditions
Dubai Dune Safaris
Dubai, United Arab Emirates
Last Updated: 7 October 2026
1. Introduction
Welcome to Dubai Dune Safaris (“Dubai Dune Safaris”, “we”, “us”, or “our”).
These Terms and Conditions govern bookings made through our website and participation in the desert safaris, tours, activities, and related travel services offered through Dubai Dune Safaris.
Dubai Dune Safaris is operated by Muhammad Abu Bakar Tourism LLC, a tour operator based in Dubai, United Arab Emirates.
By making a booking or participating in one of our services, you (“you”, “your”, “customer”, or “traveler”) acknowledge that you have read and understood these Terms and Conditions and agree to comply with them.
If you do not agree with these Terms and Conditions, please do not proceed with a booking.
2. Bookings and Availability
2.1 Booking Availability
All bookings are subject to availability.
A booking is considered confirmed once the booking has been accepted and the required payment or payment arrangement has been agreed.
The details applicable to your booking, including the selected experience, date, number of travelers, price, inclusions, pickup information, and any applicable conditions, will be communicated during the booking process or in your booking confirmation.
2.2 Accurate Booking Information
You are responsible for providing accurate information when making a booking.
This may include:
- Your name
- Contact details
- Travel or booking date
- Number of adults and children
- Selected experience
- Pickup or drop-off information
- Any relevant requirements communicated to us
Incorrect or incomplete information may affect the operation of your booking.
3. Prices and Payment
3.1 Prices
Prices for our services are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.
The price applicable to your booking is the price communicated or displayed for the selected service at the time of booking.
Prices may vary depending on the selected experience, date, number of travelers, inclusions, and applicable arrangements.
3.2 Payment Methods
Depending on the booking and payment arrangement, we may accept:
- Card payment directly through our website
- Payment links sent by email or WhatsApp
- Cash payment at pickup for eligible bookings
- Card-machine payments at pickup where available
Additional charges may apply when payment is made through a card machine.
3.3 Payment Providers
Online payments may be processed through third-party payment service providers, including Stripe, Network, Ziina, and Nomod, depending on the payment method used.
These providers may process payment and transaction information according to their own terms and privacy policies.
We do not sell payment information or use it for purposes unrelated to processing and managing your booking or payment.
4. Booking Confirmation and Payment Requirements
The payment requirement may vary depending on the selected service and booking arrangement.
Some bookings may be confirmed without advance payment, with payment collected at pickup where this option is available.
Where advance payment is required, the booking will be subject to the payment instructions provided to you.
A booking is not considered confirmed merely because an enquiry has been submitted.
5. Cancellation, Rescheduling and Refunds
5.1 Customer Cancellation
Customers may cancel their booking free of cancellation charges up to 24 hours before the scheduled tour time, unless a different cancellation period is specifically stated for the selected experience.
For certain experiences, a 12-hour cancellation period may apply. Where this applies, the applicable cancellation period will be communicated as part of the booking information.
Cancellations made within the applicable cancellation period may be subject to the cancellation conditions communicated for that booking.
5.2 Rescheduling
Rescheduling may be available depending on the selected experience, availability, and the time at which the request is made.
Please contact us as soon as possible if you need to change your booking date or time.
5.3 Refunds
Where a refund is approved, the refund will generally be returned through the original payment method where applicable.
The time required for a refund to appear in the customer’s account may depend on the bank, card issuer, or payment provider and is outside our direct control.
Banks or payment providers may also apply their own processing, currency-conversion, or other charges. Such charges are imposed by the relevant financial institution or payment provider and are not charges imposed by Dubai Dune Safaris.
6. Child Policy
Our child pricing is based on the child’s age at the time of the tour.
- Children below 3 years: Free of charge.
- Children aged 3 to 10 years: Child rate applies.
- Children above 10 years: Adult rate applies.
Children must be accompanied and supervised by a responsible adult during the tour.
Certain activities may have separate age or participation requirements, which may be different from the general child pricing policy.
7. Tour Details and Inclusions
The inclusions, exclusions, timings, pickup arrangements, activity durations, vehicle type, and other details may differ between experiences.
Customers should review the details of their selected tour before booking.
Only the services and inclusions specifically stated for the selected booking are included.
Additional services or arrangements may involve additional charges where applicable.
8. Pickup and Transportation
Pickup and drop-off arrangements depend on the selected experience and booking.
Where pickup is included, customers should provide accurate pickup information during the booking process.
Customers are expected to be ready at the agreed pickup location and time.
Pickup times may vary depending on the selected experience, location, traffic, operational requirements, and other circumstances.
For some experiences, the exact pickup time may be confirmed closer to the tour date.
Any additional transportation arrangement or special transfer requested by the customer may involve an additional charge where applicable.
9. Activity Participation and Age Requirements
Customers must follow all safety instructions provided by our team, drivers, guides, activity operators, or other personnel involved in the service.
Different activities have different age and participation requirements.
9.1 Quad Biking
Customers aged 6 years and above may drive a quad bike in the designated quad-biking area, subject to the applicable activity requirements and instructions.
Quad biking must take place only in the designated area and according to the instructions provided by the activity operator or responsible staff.
9.2 Dune Buggy
Customers aged 16 years and above may drive a dune buggy, subject to the applicable activity requirements, safety instructions, and vehicle requirements.
Passengers may be subject to separate age or safety requirements depending on the selected dune buggy experience.
9.3 Other Activities
Other activities, including dune bashing, camel rides, and sandboarding, may have their own safety and participation requirements.
Customers should review the requirements for their selected experience before booking.
10. Safety and Customer Responsibility
Customers must follow the safety instructions provided by our team, drivers, guides, activity operators, or other personnel involved in the service.
Customers should inform us before booking if they have a condition or requirement that may affect their ability to safely participate in an activity.
We may refuse participation in an activity where a person’s condition or behavior creates a reasonable safety concern.
Customers are responsible for following applicable age, driving, safety, and participation requirements for the selected activity.
11. Customer Conduct
Customers are expected to behave respectfully toward our staff, drivers, guides, suppliers, other guests, and the local environment.
Customers must comply with applicable laws and regulations of the United Arab Emirates.
We may refuse or discontinue a service where a customer’s behavior creates a safety, operational, or legal concern.
12. Personal Belongings
Customers are responsible for taking reasonable care of their personal belongings during the tour.
Customers should take appropriate care of valuables, documents, electronic devices, luggage, and other personal property.
13. Changes to Tours and Itineraries
Operational circumstances may sometimes require changes to a tour, activity, pickup arrangement, or itinerary.
Where reasonably possible, we will communicate material changes to the customer and provide an appropriate alternative where applicable.
Changes may be required because of circumstances such as weather, operational conditions, safety considerations, government requirements, supplier availability, or other circumstances outside our reasonable control.
14. Third-Party Suppliers
Some services included in a booking may be provided or operated by third-party suppliers or service providers.
Where necessary to operate your booking, relevant customer information may be shared with the assigned driver or the relevant third-party supplier.
This may include information necessary for arranging transportation, activities, pickup, drop-off, or other services included in your booking.
Our handling of personal information is also governed by our Privacy Policy.
15. Personal Information
We collect and use customer information as necessary to communicate with customers and operate their bookings.
Information may be shared with the assigned driver or relevant third-party supplier where necessary to provide the booked service.
We do not sell customer personal information.
For more information about how personal information is handled, please refer to our Privacy Policy.
16. Photography and Videos
From time to time, photographs or videos may be taken during our tours with the consent of participating guests.
Where customer photographs or videos are intended to be used for promotional or marketing purposes, we will seek the guest’s consent.
We do not state that every guest will be photographed or recorded.
17. Force Majeure
We may be unable to provide or may need to modify a service because of circumstances beyond our reasonable control.
These circumstances may include severe weather, government restrictions or requirements, natural events, emergencies, or other circumstances that materially affect the safe or practical operation of the service.
Where such circumstances affect a confirmed booking, we will communicate with the customer and provide the available options according to the applicable booking and cancellation policy.
18. Limitation of Responsibility
Customers understand that certain desert and adventure activities involve inherent risks.
Customers are responsible for following safety instructions and applicable participation requirements.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
19. Website Content and Intellectual Property
All content published on the Dubai Dune Safaris website is provided for the website’s intended business and informational purposes.
Unless otherwise stated, the website content and materials may include, but are not limited to:
- Written content and tour descriptions
- Original website copy
- Images and photographs
- Graphics and visual materials
- Logos and branding
- Page layouts and designs
- Tables and other original presentation materials
- Pricing and package information
- Other original materials published by Dubai Dune Safaris
Such content may be protected by applicable copyright, trademark, and other intellectual property laws.
You may view and use the website for your personal travel research and for making enquiries or bookings.
You may not, without our prior written permission:
- Copy or reproduce substantial portions of our website content
- Republish our original content on another website or platform
- Copy our tour descriptions, package descriptions, tables, or other original written materials for commercial use
- Reproduce or use our logo, branding, graphics, or original website designs
- Scrape, systematically extract, or reproduce substantial amounts of website content
- Present our content as your own
- Use our original content to create or promote a competing tourism or travel service
If you believe that content from our website has been copied or used without permission, please contact us so that we can review the matter.
Nothing in this section prevents the use of content where such use is permitted by applicable law.
20. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, booking procedures, payment arrangements, or applicable requirements.
The version published on this website will show the applicable “Last Updated” date.
21. Governing Law
These Terms and Conditions are intended to be governed by the applicable laws of the United Arab Emirates.
Any dispute relating to these Terms and Conditions will be handled in accordance with applicable UAE law.
22. Contact Information
Dubai Dune Safaris
Operated by Muhammad Abu Bakar Tourism LLC
Dubai, United Arab Emirates
Email: [email protected]
Phone / WhatsApp: +971 50 145 4270
For booking enquiries, cancellations, rescheduling requests, or questions about a service, customers can contact us using the contact details provided on this website.
Acknowledgement
By making a booking with Dubai Dune Safaris, you acknowledge that you have read and understood these Terms and Conditions and agree to the terms applicable to your booking.